Returns and cancellation

To cancel an order or return a card, email harry@poprobincards.co.uk with your order reference and tell us what you’d like to do.

Changing your mind

You can cancel your order within 14 days, starting the day after it arrives. A short email is all you need. You don’t have to give a reason.

After you tell us, you have another 14 days to send the cards back. This also applies to cards with a gift message.

Sending cards back

Email us for the return address before posting your cards. Include your order reference in the package.

If you’ve changed your mind, you pay the return postage. Please get free proof of posting at a Post Office counter and keep it until your refund arrives.

Refunds

We’ll refund the price of what you send back to the payment card you used. If you paid for delivery and you’re returning the whole order, we’ll refund the delivery charge too.

We’ll refund you within 14 days of receiving the cards back or proof that you’ve posted them, whichever comes first.

You can open and examine a card as you would in a shop. If extra handling reduces its value, we may reduce your refund by that amount.

Faulty, damaged or incorrect cards

If a card is faulty, damaged or different from what you ordered, email us with your order reference. Include a photo if you can.

You can ask for a full refund within 30 days of delivery. We’ll pay the return postage.

After 30 days, you may still have the right to a repair or replacement under the Consumer Rights Act 2015. If a fault appears within six months of delivery, we’ll repair or replace the card unless we can show it wasn’t faulty when it arrived. Your rights may continue beyond six months.

Your legal rights apply in addition to this policy.