Returns and cancellation

To cancel an order or arrange a return, email harry@poprobincards.co.uk with your order reference. Your statutory rights apply in addition to this policy.

Changing your mind

You can cancel your order without giving a reason. Tell us within 14 days, starting the day after your order arrives.

An email saying you want to cancel is enough. You can also use this form:

I hereby give notice that I cancel my contract of sale of the following goods: [what you ordered], ordered on [date] and received on [date]. Order reference [reference]. [Your name and address, and the date.]

After you tell us, you have another 14 days to send the cards back. The same policy applies to cards with a gift message.

Return postage and refunds

You pay the postage to send the cards back to us if you have changed your mind.

We refund the price you paid for the cards. UK delivery is free, so there is no original delivery charge to refund. We send the refund to the card you paid with within 14 days of receiving the returned cards or proof that you have posted them, whichever comes first.

You can open and examine a card as you would in a shop. If you handle it more than necessary to check it and this reduces its value, we may deduct that loss of value from your refund.

Where to send your return

Email us for the return address before posting your cards. Include your order reference with the return.

Please get proof of posting and keep it until your refund arrives. You can get it free at a Post Office counter.

Faulty, damaged or incorrect cards

If a card arrives faulty, damaged or different from what you ordered, email us with your order reference. Please include a photograph if you can.

You can reject a faulty, damaged or incorrect card for a full refund within 30 days of delivery. We pay the return postage in these cases.

After 30 days, you may still be entitled to a repair or replacement under the Consumer Rights Act 2015. If a fault appears within six months of delivery, we will repair or replace the card unless we can show it was not faulty when it arrived. Your rights may continue beyond six months.

Help with a return

Email harry@poprobincards.co.uk if you have any questions about returning your cards.